Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") are a binding agreement between you and Life level up ("Ascend", "we", "us") covering the Ascend app and website (the "Service"). By creating an account or using Ascend you accept these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 13 years old (or the minimum age in your country) and able to enter a binding contract.
One person, one account. Do not share, sell or transfer your account.
You are responsible for keeping your login details safe and for everything that happens under your account. Tell us immediately if you suspect unauthorised access.
You may stay anonymous: a real name is never required. Choose any username you like.

2. Your responsibilities

Use Ascend lawfully and in line with these Terms and the Community Guidelines.
Provide accurate billing information if you buy Premium.
Keep your own backups of anything you consider critical. See section 10.
You own the content you post; you grant us a licence to store and display it inside the Service.

3. Community rules and acceptable use

You must not:

Harass, bully, threaten, dox, stalk or hate-speech any person or group.
Post sexual content involving minors, gore, illegal content or content promoting self-harm, eating disorders, drugs or violence.
Spam, mass-post, run bots, scrape, sell followers, or advertise without permission.
Impersonate another person, brand or Ascend staff.
Post other people's private information, or content you don't have the rights to.
Probe, scan or interfere with the Service's security, reverse engineer the app, tamper with client code or API requests, or attempt to unlock Premium features without paying.

Report anything that breaks these rules with the report button on any post or profile. We review reports and may remove content, restrict features, or suspend accounts.

4. Premium subscriptions, billing and renewal

Premium is sold as a Weekly or Yearly auto-renewing subscription, or as a one-time Lifetime purchase. Current prices and billing intervals are always shown on the checkout screen before you pay.
Subscriptions renew automatically at the end of each billing period (every week, or every year) at the then-current price, until you cancel. We do not send a reminder before each renewal unless required by law.
Cancellation: cancel any time from Profile → Subscription, or from the billing portal. Cancelling stops future charges; you keep Premium until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Restoring purchases: your Premium entitlement is stored on your account on our servers, not on your device. Sign in with the same account on any device and Premium is restored automatically.
Payments: card payments are processed by Stripe. We never see or store your full card number. Purchases made through Apple's In-App Purchase system, if offered, are governed by Apple's terms and cancelled through your Apple ID settings.
Prices may change; we will tell you before a change affects a renewal, and you can cancel before it takes effect.
Taxes may be added depending on your location.
Refunds are handled under our Refund Policy.

5. AI features

Ascend includes AI-generated features, including the Tristan AI coach, AI quest and habit suggestions, and AI-written motivation. Anything generated by AI is labelled in the app.

AI output can be wrong. It is guidance and motivation only.
AI output is not medical, mental-health, legal, financial or other professional advice. Talk to a qualified professional for those. In an emergency contact your local emergency services.
Do not use AI features to generate illegal content, harassment, or to attempt to bypass safety systems.
You are responsible for the actions you take based on AI output.

6. Suspension and termination

We may warn, limit, suspend or terminate your account for breaching these Terms or the Community Guidelines, for non-payment, for fraud or security risk, or where required by law. Serious breaches (illegal content, threats, fraud) can result in immediate permanent termination without refund. You may delete your account at any time from Profile → Delete account; deleting removes your data as described in the Privacy Policy.

7. Intellectual property

Ascend, its software, branding, artwork and content are owned by us. You get a limited, personal, non-transferable, revocable licence to use the Service. No copying, resale, redistribution, decompiling or reverse engineering of the app.

8. Service availability

We aim for high availability but do not guarantee the Service will be uninterrupted, error-free or permanently available. We may change, suspend or discontinue features.

9. Disclaimers

To the fullest extent permitted by law the Service is provided "as is" and "as available". We disclaim implied warranties including merchantability, fitness for a particular purpose and non-infringement. Ascend is a motivation and self-improvement tool, not a healthcare, medical, financial or professional service.

10. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) EUR 50. We are not liable for indirect, incidental, special or consequential damages, loss of profits, loss of goodwill, or loss or corruption of data. We take backups and work hard to protect your data, but no online service can guarantee that data will never be lost. Nothing here limits liability that cannot be limited by law (including fraud, death or personal injury caused by negligence). Consumer rights that apply in your country are not affected.

11. Indemnity

You agree to indemnify us against claims arising from your content, your use of the Service, or your breach of these Terms, to the extent permitted by law.

12. Changes to these Terms

We may update these Terms. Material changes will be announced in the app or by email. The "Last updated" date always shows the current version. Continued use means acceptance.

13. Governing law and contact

These Terms are governed by the laws of Denmark, without affecting mandatory consumer protections in your country of residence. Questions: ascendgroupapphelp@gmail.com.