Refund Policy

Last updated: June 2026

Ascend is operated by Life level up. We want you to feel confident trying Premium. We offer a 14-day money-back guarantee on all paid subscriptions and the Lifetime plan.

How to request a refund

Refunds for Ascend are processed by our payment provider, Paddle, who acts as the Merchant of Record for all our orders. To request a refund within 14 days of your purchase:

Visit paddle.net and look up your order with the email used at checkout, or
Contact our support team and we'll forward the request to Paddle.

What's eligible

Monthly and Yearly subscriptions within 14 days of the original charge.
Lifetime purchases within 14 days of the purchase date.
Free trials are not charged, so no refund is needed if you cancel during the trial.

What happens after a refund

Once a refund is approved, premium access is removed and your account reverts to the free plan. Refunds are returned to the original payment method and typically appear within 5–10 business days.