Last updated: August 2026
Life level up ("we") is the data controller for personal data processed in the Ascend app. This policy explains what we collect, why, how long we keep it, who we share it with and the rights you have under the GDPR and similar laws.
Ascend never requires your real name. You can use the app with an anonymous account and a made-up username. Public profiles show only your username, avatar and an optional profile picture — never your email address, real name or payment details.
| Data | Why | Legal basis |
|---|---|---|
| Account identifiers (anonymous user ID, optional email, username, avatar) | Create and secure your account, sync progress across devices | Contract |
| App data (quests, habits, goals, XP, levels, streaks, focus sessions, community posts and comments) | Provide the core product | Contract |
| AI coach messages you send | Generate a reply from the AI model | Contract |
| Subscription status (plan, period, Stripe customer/subscription ID) | Give you Premium access and handle billing | Contract / legal obligation |
| Technical data (IP address, device and browser info, crash and error logs, request logs) | Security, abuse and spam prevention, fixing bugs, capacity planning | Legitimate interest |
| Reports, blocks and moderation records | Keep the community safe | Legitimate interest |
| Aggregated usage statistics (active users, storage, API volume) | Operate and scale the service — aggregated, not used to profile you | Legitimate interest |
We do not sell your data, do not use advertising trackers, and do not run ad profiling.
Card numbers, billing addresses and tax details are collected and processed directly by Stripe, our payment processor. We never receive or store your full card details — only the subscription status, plan, period and Stripe identifiers needed to give you access. If you purchase through Apple, Apple processes the payment under its own privacy policy and we only receive the entitlement.
All processors are bound by data processing agreements and act only on our instructions.
No online service can promise perfect security or that data will never be lost. Keep your login details private and keep your own copies of anything critical to you.
In the app go to Profile → Delete account. This permanently deletes your login, profile, game data, goals, community content and AI chat history. It is immediate and cannot be undone. Cancel any active subscription first, or it will keep billing through your payment provider.
To request a copy of your data (data portability) or to exercise any other right, email ascendgroupapphelp@gmail.com from the address linked to your account. We respond within 30 days.
You have the right to access, rectify, erase, restrict and port your data, to object to processing based on legitimate interest, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority (in Denmark: Datatilsynet).
Ascend is not for children under 13, or under the higher minimum age in your country. We do not knowingly collect data from them; contact us and we will delete such an account.
Some processors are located outside the EEA. Where that happens we rely on the EU Standard Contractual Clauses or an adequacy decision.
We use strictly necessary cookies and local storage to keep you signed in, cache your progress offline and remember preferences. No advertising or cross-site tracking cookies.
We will post updates here and change the "Last updated" date. Contact: ascendgroupapphelp@gmail.com.
See also: Terms of Service · Refund Policy · Community Guidelines